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For many in our market, claims service is often almost an afterthought, lacking proper planning, resources or investment. We regard claims service as a fundamental and crucial area of service for our clients. Quite often the policy coverage and our service is thoroughly tested during the aftermath of a claim.
We recognise that claims service is one of the key deliverables of the insurance product and as a consequence, our dedicated Claims Unit is an integral part of our team, not located off-site or part of an outsourced function.
We offer:
- Efficient collation and processing of volume claims
- An emergency 24/7 response
- Production of claims handling guidelines and procedures customised to your needs
- Assistance in providing comprehensive claims manuals
- Continual liaison and visits to clients
- An extensively experienced and stable team that have worked together for many years
- Workshops and training for your employees
- An established relationship with all major loss adjusters
